Sr. Director of Programs
Full Time • 4th Street
Who We Are:
Since 1948, Rescue Mission of Roanoke has been on the mission of “helping hurting people in Jesus’ name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.
We are a non-profit, faith based, equal opportunity employer.
The Senior Director of Programs (SDP) serves to provide strategic leadership and oversight of all direct service programs at the Rescue Mission, ensuring they align with the organization’s mission, values, and strategic goals. They are responsible for the overall quality effectiveness, and impact of direct service programs including the Clinic, Shelters, Recovery, Case Management (Care Team), and Chaplaincy Services. They work closely with internal teams, community partners, and stakeholders to enhance program delivery, outcomes, and innovation.
Reports to: Chief Executive Officer
Hours of Availability:
Full Time with Flexible availability to meet the needs of the business; includes holidays, nights and weekends as needed.
Compensation: $DOE (Exempt)
Our Team Members should exhibit the following:
· Possess a sincere love of Christ and maintain a Christian walk that is evident of that love.
· Individual must be willing to adhere to Rescue Mission Code of Ethics.
· Demonstrates a genuine interest in the safety and well-being of our guests and team members.
· Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
· Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
· Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
· Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
· Ambitious to exceed expectations.
Qualifications & Requirements
- Passion for the mission and vision of the Rescue Mission.
- Master’s degree in Social Work, Public Administration, Nonprofit Management, or a related field preferred.
- Minimum of 7-10 years of leadership experience in human services, homeless services, addiction recovery, or related fields.
- Proven ability to lead teams, develop programs, and implement strategic initiatives.
- Strong understanding of trauma-informed care, case management best practices, and service delivery models.
- Excellent communication, relationship-building, and problem-solving skills.
- Experience working with diverse populations and fostering inclusive environments.
- Proficiency in program evaluation, data-driven decision-making, and outcome measurement.
- Knowledge of federal, state, and local regulations related to social services and nonprofit management.
- Primarily office-based with regular site visits to program locations.
- Occasional evening and weekend work required for meetings and events.
- Ability to travel as needed for community engagement and professional development.
Key Responsibilities aligned with our Christ-centered environment
Servant & Strategic Leadership & Program Oversight
- Develop and implement a strategic vision for direct service programs, ensuring they meet community needs and align with the Mission’s goals.
- Provide oversight, support, and direction for program leaders to ensure high-quality service delivery and continuous improvement.
- Utilize data and best practices to assess program impact, drive innovation, and enhance effectiveness.
- Ensure program compliance with all applicable laws, regulations, and best practices.
Team Development & Supervision
- Lead, mentor, and support program directors and managers, fostering a culture of excellence, collaboration, and professional growth.
- Establish clear performance expectations and provide regular feedback and development opportunities.
- Promote a work environment that upholds the Rescue Mission’s values and commitment to serving those in need.
Collaboration & Community Engagement
- Serve as a key liaison with community partners, government agencies, faith-based organizations, and other stakeholders to enhance services and resources.
- Advocate for the needs of those served by the Mission and collaborate on regional solutions to homelessness, addiction recovery, and related issues.
- Represent the Rescue Mission at community meetings, conferences, and events as needed.
Operational & Financial Management
- Oversee program budgets, ensuring responsible stewardship of resources and alignment with organizational priorities.
- Identify funding opportunities, including grants and partnerships, to expand program impact.
- Work with the Finance team to monitor expenditures, ensuring financial sustainability of services.
Physical demands essential to performing the job duties of this position (not an all-inclusive list).
- Prolonged periods of physical activity (80%) sitting and/or standing
- Prolonged periods of standing, stooping, turning, twisting, pushing, pulling objects up to 50 pounds
- Frequent computer use; computer screen exposure
- Lift up to 50 pounds; not typically repetitive
- Temperatures may vary depending on activity/events; indoor/outdoor exposure
- Noise levels may vary depending on activity/event and/or location
- Consistently - Communicating with others to exchange information; verbally and/or electronically
- Frequent - Moving around to accomplish a task
- Frequent – exposure to cleaning general chemicals
The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace.
We look forward to reviewing your qualifications!
Since 1948, the Rescue Mission has continued a tradition of comprehensive care to those in crisis in our community. The homeless, the hungry, the chemically addicted, the impoverished and the hopeless have all found a warm welcome at the Rescue Mission.
Men, women and children have found a safe place and compassionate friends in their darkest moments. The Rescue Mission is open 24 hours/day and 365 days/year and provides food, clothing, shelter, an on-site clinic, Recovery Program, case management, and aftercare services. All people in crisis are served regardless of race, gender, creed, age, or ethnicity.
In addition, the Rescue Mission operates a Donation and Recycling Center, 2nd Helpings – Gallery and Shop, Thrift 460, and has an online store presence. All proceeds from sales benefit the programs of the Rescue Mission.
With the mission statement “helping hurting people in Jesus’ name,” the Rescue Mission of Roanoke nourishes the mind, body, and spirit, through dedicated staff and volunteers that extend the compassion of Christ to our neighbors in need.
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